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The Organizational Performance Survey (OPS) System is one of the first Internet-based
systems to give managers the capability both to measure and analyze an organization's
functioning online based on employee input without the high cost of outside consultants.
First, a company's employees complete the OPS survey questions about the organization via a
private, password-protected gateway on the Internet. Then administrators or managers receive
exclusive access to the data to analyze the findings. Within just a few clicks of the mouse
and at minimal cost, a company's leaders now have access to valid, detailed information about
how their organization is doing and what areas might benefit from improvement efforts.
OPS was developed by staff at BHC to measure ten different aspects of
organizational functioning related to how employees feel about their jobs, how they evaluate
their fellow employees, supervisors, and managers, and how they view the company or agency.
The OPS system tool is in a self-report format with 89 questions, which take employees
approximately 10 minutes to complete via the Internet. The data from the questions fall into
the following ten scores or scales: - Organizational Justice
- Job Stress - Burnout
- Management - Administrative Effectiveness
- Focus on Quality
- Supervisor Effectiveness
- Productivity
- Teamwork
- Job Commitment - Pride
- Job Satisfaction
- Job Resources
Because of OPS' focus, its Internet availability, and LOW COST, it is an extremely useful tool
for management. Further, OPS can be used as a change measure to assess the impact of major
organizational shifts in policy and practice; in other words, as both a pretest and post test
tool to gain employee input before and after major company or agency changes.
Background and Norming: OPS has been normed with employees and managers at numerous agencies,
and factor analysis has confirmed the scoring structure of the OPS. Originally, OPS was developed
using the work of Rensis Likert (1961), Michael Harrison (1994), Edward Lawler III (1993), and
others. BHC's focus with OPS is to provide organizations in the private and public sectors with a
valid and reliable measure of organizational performance from the perspective of employees. The
Internet report function enables employers to compare themselves with other organizations and with
themselves across time. As OPS is used by more organizations, we will add more norm groups for
comparisons. OPS is a copyrighted system of Behavioral Health Concepts, Inc., 2716 Forum Blvd.,
Ste. 4, Columbia, MO 65203 (1-573-446-0405). All rights reserved.
For more information about the OPS System, contact:
BHC at (573) 446-0405 (local)
or (866) INFO BHC (463-6242) (toll-free)
Check out
www.bhcinfo.com/ops/demo for a free demo.
Below are answers to common questions you might have about OPS
What is the OPS?
The Organizational Performance Survey (OPS) is an 89-question, Internet-based employee survey designed to
help an organization assess employee perceptions of job stress, management effectiveness, organizational resources, teamwork, pride,
and other areas crucial to employee satisfaction and retention.
How was OPS developed?
OPS has been developed by BHC, Inc. over the course of approximately 15 years. It has gone through many versions with
the purpose of reducing its length and increasing reliability. Overall, internal reliability of the scale is .98, which
is the highest reliability of any employee scale that we have been able to find in the literature. OPS has ten scales
that have been developed utilizing item response analysis, factor analysis, and multidimensional scaling.
Who is BHC, Inc.?
BHC is an established national company with a reputation as a provider of expert consultation to a wide variety of agencies, both in the public and
private sector. We have worked with federal, state, and local government agencies, not-for-profit groups, and businesses to assist them in improving
their products and services. Because we are committed to excellence through the expertise and dedication of our professional staff, our customers
return to us for additional assistance and guidance in managing their organizations. Please visit http://www.bhcinfo.com for more information or click now.
In what format will I get the results?
The Web Analysis tool allows managers to instantly access the OPS results. This enables companies to take advantage
of the survey without paying consulting and data analysis fees. Managers can expect several functions from the Tool,
from basic to advanced. For a free demonstration of the Web Analysis Tool, visit http://www.bhcinfo.com/ops/wat.php3?T=demo or click now.
How quickly can I begin using OPS?
Once you have decided on any additional questions and are ready for set-up, please allow 5 business days for BHC to
customize your survey. Then you will receive notice from BHC that employees can begin taking the survey.
What are the costs involved?
There are several different pricing options available for OPS. Please contact BHC by toll-free phone at (866) 463-6242 or via email at info@bhcinfo.com for the most current prices.
What sets OPS apart?
OPS is a self-sufficient tool for a company to evaluate the current atmosphere of its business and improve the overall
work environment. Its easy to use, online format allows OPS to be customized to fit any organization. OPS has the highest
internal reliability (.98) found in the literature and has the lowest cost compared to our competitors. OPS is critical in
maintaining the relationship between satisfied employees and a successful business.
Who has relied on BHC's expertise?
Ernst & Young; Baird, Kurtz, & Dobson; State of Hawaii-Public Library System; State of Missouri-Office of State Courts Administrator; United Nations-World Health Organization; National Institute of Mental Health;
State of Montana-Department of Mental Health; State of Idaho-Division of
Medicaid; University of Missouri-Department of Psychiatry; St. John's Mercy Medical Center-St. Louis; National Governor's Association; ACT Corporation-Daytona Beach, Florida; Clifton T. Perkins Hospital Center-Jessup, Maryland;
North Dakota State Hospital; Kampaze & Associates; and State of Indiana.
Who can I talk to if I need help or more information?
BHC's OPS support staff always available to answer any question you may have. Please contact
us at 1-866-INFO BHC (866-463-6242) toll-free or 573-446-0405 in Columbia, MO.
Where can I read an impartial review of OPS?
You can read a review of OPS by HR.com.
Can I see a free demonstration of OPS?
Yes, it is available at http://www.bhcinfo.com/ops/demo.
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